Constant ping drop and loss of internet

[Mat]

My internet the ping rises and lose connection with internet

[Chrisee]

@Mat what do the lights on the hub show https://www.sky.com/help/articles/hub-lights-explained-start?

Assuming the issue is not the connection dropping the issue is likely to be in your home. The number one cause of high latency is poor WiFi signal if you are gaming this will cause packet loss and games stalling. Improving the connection from the hub to your device should help ideally use an Ethernet cable.