Does anyone have any idea what might be causing the following?
For the last 4 months, my Sky broadband connection regularly drops out. The internet light on the Sky Broadband Hub goes amber suddenly for a minute or so. When the connection comes back the upload speed, obtained from the router stats, is awful - 0.2Mbps is common and that's unusable. When working normally - and it can do for 2 or 3 days at a time - I usually get 50Mbps download, 12 Mbps upload.
I've had 2 Sky engineers round. The router has been changed. The master socket has been changed. They say it must be a fault on the line. One Sky engineer fixed it temporarily by requesting a DLM reset.
I've had 2 helpful Openreach engineers round who have tested the line to death and can find no fault. They think it must be the router.
I'd be hugely interested if anyone else has such an issue? Or if anyone has any idea what might be causing this? It's driving me insane.
Thank you for any reply.
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 41682 46701 0 225080 33270 00:19:57
LAN Down 0 0 0 0 0 00:00:00
WLAN(2.4 GHz)Up 666675 425577 0 998 0 04:18:11
WLAN(5 GHz) Up 964010 487458 0 476574 239316 04:18:10
Broadband Link Downstream Upstream
Connection Speed 41270 kbps 228 kbps
Line Attenuation D1(15.8 dB) , D2(36.4 dB) , D3(56.6 dB) U0(1.7 dB) , U1(22.0 dB) , U2(39.4 dB)
Noise
Margin 6.4 dB 6.0 dB
