Constant disruptions

[Fix+the+WiFi+plea]

For the past week, maybe more, the WiFi has been disabling itself between the hours of 1am and 4am. It's been doing this consistently every night and it's driving me and my housemates insane. As I understand it, this is done as a sort of cleanse to keep the system healthy but frankly it's obscene, the frequency it's been happening. Even though it's gone for only a few minutes at a time it stops you right in your tracks of whatever it is I'm doing whether that's gaming, watching a movie or otherwise. If it was once and then not again for a week or so it wouldn't be a problem but every damn night at inconsistent times?

[caesarome]

Annoying though it is it could be overnight maintenance taking place somewhere on the network..

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[lybad]

I suspect you are suffering the same issue as many other posts on the forum at the moment. (Though it seems to be specific devices having issues - in our house, Samsung android devices, and Echo Show 5s. Other android devices seem fine)

There seems to be an issue with the firmware updating one night on the router, then reverting back to the previous one. This is happening nightly and has happened the last 6 nights in a row for myself. One of the other threads mentions an internal forum for Sky, so hopefully the relevant engineering team is looking at it now and will be fixed soon.