Constant broadband connectivity issues

[Fifkendo]

My sky broadband constantly drops out. It drops on average two days a week and on the days it does drop it drops on average 5 to 10 times.

Have to run diagnostics to check for issues. This takes ten minutes at a time and then solves it temporally for about five minutes before issue reoccurs. 

Eventually seems to resolve itself after a couple of hours but has been going on for weeks often when we need connection the most (during work calls etc.)

Suspect we need an engineer to sort properly but booking one or speaking to a human is nigh on impossible and the virtual assistant could assist it's way out of a paper bag. Any suggestions welcome!

[cookiemonsteruk]

@Fifkendo 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Fifkendo]

@cookiemonsteruk 

 

[Highlinder]

@FifkendoDo you run the diagnostic when this is happening or when the internet is up and running?

[Fifkendo]

I have to run the diagnostic to get it up and running. Basically end up running it about 7 times a day. 

[Highlinder]

@Fifkendo  Is this the test that you run and it comes back saying everything is okay and you are doing this while the issue is ongoing or when everything is back up and running.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic