Connection to broadband keeps disconnecting every single day and night

[Kerry139]

Broadband is disconnecting every day and night ...EE canvas guys came round and said I was not on fast fibre as they could see my box ...they have offered me a better deal with them 

[Tom-W19]

Hi @Kerry139 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Kerry139 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks