Connection to VPN dropping around every 30m to 1h

[castorcito]

Hi,

My connection is through wifi and has been completely fine since I started on Sky Broadband at the end of 2020. I work from home and connect to a VPN.

Since the 8th of February my VPN connection has been dropping around every 30 minutes to an hour for the whole work day. Nothing around my house or wifi connection has changed around that time, I still connect to the same VPN. I have spoken to work about it and there are no issues with other people connecting. We've checked logs and everything seems fine, so we've come to the conclusion that it must be my connection dropping to the router or to broadband. Doesn't make sense that I would start dropping connection to the router when I've been working like this for over two years, in the same position of the house - the only reason could be interference but there have been no new devices around the house in that time.

Other than the connection to the VPN I haven't noticed the internet or wifi dropping connection at all during this time. This has literally only been noticed with the VPN dropping on my work laptop. All other computers are fine.

I can't help that something very specific has happened on or around that day (8 Feb), maybe to do with a router firmware update or something like that? We checked the laptop I connect with and no updates were pushed around that time.

Any help is very welcome as this has been very disruptive to the working day.

[cookiemonsteruk]

@castorcito 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[castorcito]

[castorcito]

I should note that I've temporarily disabled 5 Ghz wifi as the laptop is in a further area of my house to see if it improves the connection. So this was already an issue with 5 Ghz wifi enabled.

[jamesn123]

@castorcito 

Ideally need to see your stats after you next notice the issue happening.

Also woth noting that working on a WiFi connection, especially using a connection sensitive app like a VPN is likely to cause issues anyway due to the interference that can occur. Its possible that your local environment has changed since the 8th, perhaps your neighbour got a new WiFi router or a faulty appliance is in the vicinity 

[JPR007]

@castorcito Worth noting as well...while the old trusty 2.4GHz signal reaches further, it's slower, and is much more heavily subject to interference (pretty much everything from cordless phones to microwaves affect it).

Seems to me like the best option might be an access point in wherever you are working, or even better if the device has Ethernet then maybe Powerline kit if you can't run a cable 🙂