Discussion topic: Connection keeps dropping

This message was authored by: norablack · ‎15 Jul 2022

Hi there - connection drops multiple times a day, and then just comes back after a few minutes without me doing anything. It's getting seriously annoying...

This message was authored by: cookiemonsteruk · ‎15 Jul 2022

@norablack

Could you also run tests on your my sky app and post the info in more about your connection

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: norablack · ‎15 Jul 2022

This message was authored by: cookiemonsteruk · ‎15 Jul 2022

@norablack

Your minimum guarantee is 44Mbps and you are getting 39Mbps furthermore you should be getting 50-70Mbps. Clear line fault call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

To book an engineer visit

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

Discussion topic: Connection keeps dropping

Connection keeps dropping

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