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Discussion topic: Connection issues

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Mrs+C+Hubt
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This message was authored by Mrs+C+Hubt This message was authored by: Mrs+C+Hubt

Connection issues

‎09 Aug 2022 08:22 PM

We have the Sky Glass and I have Sky mobile, every night we have severe issues with connectivity, the programmes we are watching freezes and eventually everything stops . I have issues with my phone if using WIFI. We have to reset the router most nights. 

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Connection issues

‎09 Aug 2022 08:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+C+Hubt  Do you also have Sky broadband?  if so,  please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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