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Discussion topic: Connection dropping out all the time despite the tests being okay

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This message was authored by: BabyBean

Connection dropping out all the time despite the tests being okay

My connection drops out all the time and constantly under 300mbs which is promised. 

 

The main issue is the connection dropping out constantly but Sky will not help. They only offer a paid booster package. Their online tester keeps saying out internet is fine but it is clearly not. I could post videos or screenshots of it being entirely different to what the test says. 

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This message was authored by: Highlinder

Re: Connection dropping out all the time despite the tests being okay

Posted by a Superuser, not a Sky employee. Find out more

@BabyBean  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: BabyBean

Re: Connection dropping out all the time despite the tests being okay

It's a white router, they sent us out a new one but exactly the same issues. 

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