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Discussion topic: Connection dropping after DHCP renewal - Poor connectivity versus average

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This message was authored by HexRay This message was authored by: HexRay

Connection dropping after DHCP renewal - Poor connectivity versus average

Good afternoon - recently, our internet has started dropping a lot. high packet loss every 10 minutes 
looking at the router logs, you can see it disconnecting regularly after DHCP lease renewal.


Here are the latest router logs. 

[redacted date was 1970 01 01] 00:00:21 syslog: [ 0.216000] brcmboard registered
[redacted date was 1970 01 01] 00:00:21 syslog: [ 20.575000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
[redacted date was 1970 01 01] 00:00:22 syslog: [ 21.601000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
[redacted date was 1970 01 01] 00:00:25 syslog: [ 24.683000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
[redacted date was 1970 01 01] 00:00:39 syslog: [ 34.882000] Line 0: xDSL link down
[redacted date was 1970 01 01] 00:00:39 syslog: [ 37.885000] Line 0: xDSL G.994 training
[redacted date was 1970 01 01] 00:00:40 syslog: [ 39.887000] Line 0: xDSL link down
[redacted date was 1970 01 01] 00:00:46 syslog: Voice Disconnected
[redacted date was 1970 01 01] 00:00:57 syslog: Voice Disconnected
[redacted date was 1970 01 01] 00:01:00 syslog: [ 50.892000] Line 0: xDSL link down
[redacted date was 1970 01 01] 00:01:00 syslog: [ 53.897000] Line 0: xDSL G.994 training
[redacted date was 1970 01 01] 00:01:00 syslog: [ 57.898000] Line 0: xDSL link down
[redacted date was 1970 01 01] 00:01:11 syslog: [ 59.898000] Line 0: xDSL G.994 training
[redacted date was 1970 01 01] 00:01:11 syslog: [ 66.898000] Line 0: VDSL G.993 started
[redacted date was 1970 01 01] 00:01:13 syslog: [ 71.901000] Line 0: xDSL link down
[redacted date was 1970 01 01] 00:01:20 syslog: sky dhcpc client (v0.0.1) started
[redacted date was 1970 01 01] 00:01:33 syslog: [ 75.901000] Line 0: xDSL G.994 training
[redacted date was 1970 01 01] 00:01:33 syslog: [ 82.905000] Line 0: VDSL G.993 started
[redacted date was 1970 01 01] 00:01:40 syslog: [ 96.912000] Line 0: VDSL G.993 channel analysis
[redacted date was 1970 01 01] 00:01:40 syslog: [ 98.396000] Line 0: VDSL2 link up, Bearer 0, us=497, ds=34999
[redacted date was 1970 01 01] 00:01:42 syslog: sky dhcpc client (v0.0.1) started
[redacted date was 1970 01 01] 00:01:53 syslog: WAN IPV6 UP
[redacted date was 1970 01 01] 00:01:53 syslog: Voice IP Connection Up: 2a02:c7f:cb5:ef00::1/64
[redacted date was 1970 01 01] 00:01:53 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0//7.02.0501.R/2a02:c7f:cb5:ef00::1]
[redacted date was 1970 01 01] 00:01:53 syslog: Send out NTP request to ntp1.isp.sky.com
[redacted date was 1970 01 01] 00:01:55 syslog: TR69: Connect to Production ACS
[redacted date was 1970 01 01] 00:01:56 syslog: Voice Disconnected
[redacted date was 1970 01 01] 00:02:03 syslog: ptm0.1 - WAN link UP.
[redacted date was 1970 01 01] 00:02:03 syslog: Received valid DHCP lease from server. Connection UP.
2023 March 2nd 13:21:21 syslog: Time has been set from ntp1.isp.sky.com
2023 March 2nd 13:21:21 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2023 March 2nd 13:21:21 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 13:21:22 syslog: TR69: Connection to ACS Complete
2023 March 2nd 13:21:52 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 13:21:52 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 13:21:52 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 13:21:52 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 13:22:06 syslog: TR69: Voice Profile SIP configuration received
2023 March 2nd 13:22:08 syslog: TR69: Close ACS Connection
2023 March 2nd 13:22:08 syslog: Voice Disconnected
2023 March 2nd 13:22:12 syslog: Voice Disconnected
2023 March 2nd 13:51:02 syslog: WAN IPV6 UP
2023 March 2nd 13:54:56 syslog: No lease renewal received
2023 March 2nd 13:55:06 syslog: Voice IP Connection Down
2023 March 2nd 13:55:06 syslog: WAN IPV6 DOWN
2023 March 2nd 13:55:06 syslog: Voice Disconnected
2023 March 2nd 13:55:06 syslog: No lease renewal received
2023 March 2nd 13:55:10 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 13:55:10 syslog: DHCP lease expired from server. Connection DOWN.
2023 March 2nd 13:55:18 syslog: WAN IPV6 UP
2023 March 2nd 13:55:18 syslog: Voice IP Connection Up: 2a02:c7f:cb5:ef00::1/64
2023 March 2nd 13:55:18 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0//7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 13:55:23 syslog: ptm0.1 - WAN link UP.
2023 March 2nd 13:55:23 syslog: Received valid DHCP lease from server. Connection UP.
2023 March 2nd 13:55:23 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 13:55:26 syslog: Voice Disconnected
2023 March 2nd 13:55:30 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 13:55:30 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 13:55:30 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 13:55:30 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:12:19 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 14:12:19 syslog: DHCP lease invalid(WANoE). Connection DOWN.
2023 March 2nd 14:12:22 syslog: Clear IP addresses. IP connection DOWN.
2023 March 2nd 14:12:22 syslog: Voice IP Connection Down
2023 March 2nd 14:12:22 syslog: [ 3181.406000] Line 0: xDSL link down
2023 March 2nd 14:12:22 syslog: [ 3184.211000] Line 0: xDSL G.994 training
2023 March 2nd 14:12:25 syslog: Voice Disconnected
2023 March 2nd 14:12:27 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:12:43 syslog: [ 3191.215000] Line 0: VDSL G.993 started
2023 March 2nd 14:12:43 syslog: [ 3203.226000] Line 0: VDSL G.993 channel analysis
2023 March 2nd 14:12:43 syslog: [ 3204.643000] Line 0: VDSL2 link up, Bearer 0, us=421, ds=34999
2023 March 2nd 14:12:44 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:12:50 syslog: ptm0.1 - WAN link UP.
2023 March 2nd 14:12:50 syslog: Received valid DHCP lease from server. Connection UP.
2023 March 2nd 14:12:50 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 14:13:00 syslog: WAN IPV6 UP
2023 March 2nd 14:13:00 syslog: Voice IP Connection Up: 2a02:c7f:cb5:ef00::1/64
2023 March 2nd 14:13:00 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 14:13:02 syslog: Voice Disconnected
2023 March 2nd 14:13:04 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:13:04 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:13:04 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:13:04 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:15:57 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 14:15:57 syslog: DHCP lease invalid(WANoE). Connection DOWN.
2023 March 2nd 14:16:00 syslog: Clear IP addresses. IP connection DOWN.
2023 March 2nd 14:16:01 syslog: Voice IP Connection Down
2023 March 2nd 14:16:01 syslog: [ 3399.648000] Line 0: xDSL link down
2023 March 2nd 14:16:01 syslog: [ 3402.376000] Line 0: xDSL G.994 training
2023 March 2nd 14:16:03 syslog: Voice Disconnected
2023 March 2nd 14:16:05 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:16:26 syslog: [ 3409.376000] Line 0: VDSL G.993 started
2023 March 2nd 14:16:26 syslog: [ 3425.377000] Line 0: VDSL G.993 channel analysis
2023 March 2nd 14:16:26 syslog: [ 3427.457000] Line 0: VDSL2 link up, Bearer 0, us=5822, ds=34999
2023 March 2nd 14:16:27 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:16:47 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 14:16:47 syslog: DHCP lease invalid(WANoE). Connection DOWN.
2023 March 2nd 14:16:48 syslog: Clear IP addresses. IP connection DOWN.
2023 March 2nd 14:16:48 syslog: [ 3449.455000] Line 0: xDSL link down
2023 March 2nd 14:16:49 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:17:14 syslog: [ 3452.377000] Line 0: xDSL G.994 training
2023 March 2nd 14:17:14 syslog: [ 3459.377000] Line 0: VDSL G.993 started
2023 March 2nd 14:17:14 syslog: [ 3474.384000] Line 0: VDSL G.993 channel analysis
2023 March 2nd 14:17:14 syslog: [ 3476.375000] Line 0: VDSL2 link up, Bearer 0, us=4941, ds=34999
2023 March 2nd 14:17:16 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:17:37 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 14:17:37 syslog: DHCP lease invalid(WANoE). Connection DOWN.
2023 March 2nd 14:17:38 syslog: Clear IP addresses. IP connection DOWN.
2023 March 2nd 14:17:38 syslog: [ 3499.374000] Line 0: xDSL link down
2023 March 2nd 14:17:39 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:18:01 syslog: [ 3502.409000] Line 0: xDSL G.994 training
2023 March 2nd 14:18:01 syslog: [ 3509.416000] Line 0: VDSL G.993 started
2023 March 2nd 14:18:01 syslog: [ 3521.427000] Line 0: VDSL G.993 channel analysis
2023 March 2nd 14:18:01 syslog: [ 3522.827000] Line 0: VDSL2 link up, Bearer 0, us=417, ds=34999
2023 March 2nd 14:18:03 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:18:08 syslog: ptm0.1 - WAN link UP.
2023 March 2nd 14:18:08 syslog: Received valid DHCP lease from server. Connection UP.
2023 March 2nd 14:18:08 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 14:18:13 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:18:13 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:18:13 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:18:13 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:18:17 syslog: WAN IPV6 UP
2023 March 2nd 14:18:17 syslog: Voice IP Connection Up: 2a02:c7f:cb5:ef00::1/64
2023 March 2nd 14:18:17 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 14:18:20 syslog: Voice Disconnected
2023 March 2nd 14:20:06 syslog: Administrator login successful from IP: 192.168.0.91 .
2023 March 2nd 14:27:22 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 14:27:22 syslog: DHCP lease invalid(WANoE). Connection DOWN.
2023 March 2nd 14:27:24 syslog: Clear IP addresses. IP connection DOWN.
2023 March 2nd 14:27:25 syslog: Voice IP Connection Down
2023 March 2nd 14:27:25 syslog: [ 4083.837000] Line 0: xDSL link down
2023 March 2nd 14:27:25 syslog: [ 4086.571000] Line 0: xDSL G.994 training
2023 March 2nd 14:27:27 syslog: Voice Disconnected
2023 March 2nd 14:27:30 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:27:49 syslog: [ 4093.576000] Line 0: VDSL G.993 started
2023 March 2nd 14:27:49 syslog: [ 4108.592000] Line 0: VDSL G.993 channel analysis
2023 March 2nd 14:27:49 syslog: [ 4110.536000] Line 0: VDSL2 link up, Bearer 0, us=490, ds=34999
2023 March 2nd 14:27:50 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 14:27:56 syslog: ptm0.1 - WAN link UP.
2023 March 2nd 14:27:56 syslog: Received valid DHCP lease from server. Connection UP.
2023 March 2nd 14:27:56 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 14:28:06 syslog: WAN IPV6 UP
2023 March 2nd 14:28:06 syslog: Voice IP Connection Up: 2a02:c7f:cb5:ef00::1/64
2023 March 2nd 14:28:06 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 14:28:09 syslog: Voice Disconnected
2023 March 2nd 14:28:13 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:28:13 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:28:13 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:28:13 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 14:56:03 syslog: Lease renewed 3600 ip 90.218.166.64
2023 March 2nd 14:57:53 syslog: WAN IPV6 UP
2023 March 2nd 15:03:27 syslog: Lease renewed 3600 ip 90.218.166.64
2023 March 2nd 15:06:03 syslog: No lease renewal received
2023 March 2nd 15:06:04 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 15:06:04 syslog: DHCP lease expired from server. Connection DOWN.
2023 March 2nd 15:06:34 syslog: ptm0.1 - WAN link UP.
2023 March 2nd 15:06:34 syslog: Received valid DHCP lease from server. Connection UP.
2023 March 2nd 15:06:34 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/90.218.166.64/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 15:06:35 syslog: WAN IPV6 UP
2023 March 2nd 15:06:41 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:06:41 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:06:41 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:06:41 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:08:20 syslog: WAN disconnection request from user through GUI
2023 March 2nd 15:08:20 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 15:08:20 syslog: DHCP lease invalid(WANoE). Connection DOWN.
2023 March 2nd 15:08:23 syslog: Clear IP addresses. IP connection DOWN.
2023 March 2nd 15:08:24 syslog: Voice IP Connection Down
2023 March 2nd 15:08:25 syslog: Voice Disconnected
2023 March 2nd 15:20:02 syslog: Administrator logged out from useragent:User-Agent: Dalvik/2.1.0 (Linux; U; Android 5.1.1; KFSUWI Build/LVY48F)^M with IP address 192.168.0.91 .
2023 March 2nd 15:27:57 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 15:28:23 syslog: [ 7717.538000] Line 0: xDSL link down
2023 March 2nd 15:28:23 syslog: [ 7720.112000] Line 0: xDSL G.994 training
2023 March 2nd 15:28:23 syslog: [ 7727.112000] Line 0: VDSL G.993 started
2023 March 2nd 15:28:23 syslog: [ 7742.116000] Line 0: VDSL G.993 channel analysis
2023 March 2nd 15:28:23 syslog: [ 7743.496000] Line 0: VDSL2 link up, Bearer 0, us=3586, ds=34999
2023 March 2nd 15:28:25 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 15:28:42 syslog: ptm0.1 - WAN link UP.
2023 March 2nd 15:28:42 syslog: Received valid DHCP lease from server. Connection UP.
2023 March 2nd 15:28:43 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/[redacted]/7.02.0501.R/2a02:c7f:cb5:ef00::1]
2023 March 2nd 15:28:43 syslog: TR69: Connect to Production ACS
2023 March 2nd 15:28:43 syslog: TR69: Connection to ACS Complete
2023 March 2nd 15:28:48 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:28:48 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:28:48 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:28:48 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:28:52 syslog: WAN IPV6 UP
2023 March 2nd 15:28:52 syslog: Voice IP Connection Up: 2a02:c7f:d52:7100::1/64
2023 March 2nd 15:28:52 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/[redacted]/7.02.0501.R/2a02:c7f:d52:7100::1]
2023 March 2nd 15:28:54 syslog: Voice Disconnected
2023 March 2nd 15:29:14 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 15:29:14 syslog: DHCP lease invalid(WANoE). Connection DOWN.
2023 March 2nd 15:29:16 syslog: Clear IP addresses. IP connection DOWN.
2023 March 2nd 15:29:17 syslog: Voice IP Connection Down
2023 March 2nd 15:29:17 syslog: [ 7795.494000] Line 0: xDSL link down
2023 March 2nd 15:29:17 syslog: [ 7798.127000] Line 0: xDSL G.994 training
2023 March 2nd 15:29:19 syslog: Voice Disconnected
2023 March 2nd 15:29:21 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 15:29:40 syslog: [ 7805.131000] Line 0: VDSL G.993 started
2023 March 2nd 15:29:40 syslog: [ 7819.133000] Line 0: VDSL G.993 channel analysis
2023 March 2nd 15:29:40 syslog: [ 7821.297000] Line 0: VDSL2 link up, Bearer 0, us=390, ds=34999
2023 March 2nd 15:29:41 syslog: sky dhcpc client (v0.0.1) started
2023 March 2nd 15:29:47 syslog: ptm0.1 - WAN link UP.
2023 March 2nd 15:29:47 syslog: Received valid DHCP lease from server. Connection UP.
2023 March 2nd 15:29:47 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/[redacted]/7.02.0501.R/2a02:c7f:d52:7100::1]
2023 March 2nd 15:29:48 syslog: TR69: wget failed - ConnectionError (4)
2023 March 2nd 15:29:48 syslog: TR69: Close ACS Connection
2023 March 2nd 15:29:55 syslog: TR69: Connect to Production ACS
2023 March 2nd 15:29:56 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:29:56 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:29:56 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:29:56 syslog: bind 0.0.0.0 - Address already in use
2023 March 2nd 15:30:05 syslog: TR69: Connection to ACS Complete
2023 March 2nd 15:30:19 syslog: WAN IPV6 UP
2023 March 2nd 15:30:19 syslog: Voice IP Connection Up: 2a02:c7f:d52:7100::1/64
2023 March 2nd 15:30:20 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/[redacted]/7.02.0501.R/2a02:c7f:d52:7100::1]
2023 March 2nd 15:30:23 syslog: Voice Disconnected
2023 March 2nd 15:30:25 syslog: TR69: Close ACS Connection
2023 March 2nd 15:45:44 syslog: Send out NTP request to ntp1.isp.sky.com
2023 March 2nd 15:45:45 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
2023 March 2nd 15:45:45 syslog: System time is up to date
2023 March 2nd 16:00:02 syslog: WAN IPV6 UP
2023 March 2nd 16:00:37 syslog: Lease renewed 3600 ip [redacted]
2023 March 2nd 16:09:36 syslog: Voice IP Connection Down
2023 March 2nd 16:09:36 syslog: WAN IPV6 DOWN
2023 March 2nd 16:09:36 syslog: Voice Disconnected
2023 March 2nd 16:09:54 syslog: WAN IPV6 UP
2023 March 2nd 16:09:54 syslog: Voice IP Connection Up: 2a02:c7f:d52:7100::1/64
2023 March 2nd 16:09:54 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D210207B017713/04819BECD7E0/[redacted]/7.02.0501.R/2a02:c7f:d52:7100::1]
2023 March 2nd 16:09:55 syslog: Voice Disconnected
2023 March 2nd 16:23:44 syslog: Administrator login successful from IP: 192.168.0.91 .
2023 March 2nd 16:24:03 syslog: WAN disconnection request from user through GUI
2023 March 2nd 16:24:03 syslog: ptm0.1 - WAN link DOWN.
2023 March 2nd 16:24:03 syslog: DHCP lease invalid(WANoE). Connection DOWN.
2023 March 2nd 16:24:06 syslog: Clear IP addresses. IP connection DOWN.
2023 March 2nd 16:24:08 syslog: Voice IP Connection Down
2023 March 2nd 16:24:08 syslog: Voice Disconnected
2023 March 2nd 16:24:13 syslog: WAN disconnection request from user through GUI

 

I am currently trying to get a new IP by keeping the router offline for >60 minutes.

ive seen this issue on other posts but not the solution.
example : https://helpforum.sky.com/t5/Broadband/connection-keeps-dropping-I-think-its-after-lease-renew/m-p/3...

Additionally, an outage a few nights ago (when this issue started) resulted in a drop in our avarage download speed going from >52Mbps down to ~40Mbps.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Connection dropping after DHCP renewal - Poor connectivity versus average

Posted by a Superuser, not a Sky employee. Find out more

@HexRay 

Can you post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
HexRay
Topic Author
This message was authored by HexRay This message was authored by: HexRay

Re: Connection dropping after DHCP renewal - Poor connectivity versus average

HexRay_0-1677784325862.png

 

HexRay
Topic Author
This message was authored by HexRay This message was authored by: HexRay

Re: Connection dropping after DHCP renewal - Poor connectivity versus average

today's stats have a decrease in DL an increase in UL and the noise margins are differant
@jamesn123 

 

HexRay_1-1677833504695.png

 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Connection dropping after DHCP renewal - Poor connectivity versus average

Posted by a Superuser, not a Sky employee. Find out more

@HexRay 

Yeah something very wrong there as your first set of stats shows complete loss of signal on the upstream band

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
HexRay
Topic Author
This message was authored by HexRay This message was authored by: HexRay

Re: Connection dropping after DHCP renewal - Poor connectivity versus average

yeah - no clue what happened but it seems to have sorted itself out now.

 

HexRay_0-1678456014443.png

thanks for taking the time to reply @jamesn123 

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