Connecting my broadband which was disconnected by error on the 3rd of December I have been told I wo

[Kathleendewar]

I have been told that my broadband was disconnected by error and your team would reconnected me but it would have to be treated as a new order I was supposed to get a call back telling me when on more than one occasion so far nothing this has been an on going problem since December the 3rd can you help because to me it looks like your  team aren't coordinating with each other 

[Chrisee]

@Kathleendewar you are not talking to Sky by posting in the forum. Sounds like there maybe a mix up betweeen Sky and Openreach whose network Sky use. To get the help you need you have to talk with Sky soI am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Kathleendewar an invite to chat.