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Discussion topic: Connecting amazon basics smart plugs via Alexander to My sky wifi

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This message was authored by: VAY

Message posted on ‎07 Feb 2025 11:46 AM

Connecting amazon basics smart plugs via Alexander to My sky wifi

I can't connect an amazon basics plug to my sky WiFi because they are 2.4ghz and my WiFi has 5ghz and 2.4ghz .but I have no name or password for 2.4 band only the 5hz band. How do I connect to 2.4gh band to allow me to connect the amazon basics plug.
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎07 Feb 2025 01:22 PM

Re: Connecting amazon basics smart plugs via Alexander to My sky wifi

Posted by a Superuser, not a Sky employee. Find out more

@VAY 

 

Do you have a white or a black Sky Hub?

 

Black Hubs permit the bands to be separated and renamed, but the white Max Hub does not.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎09 Feb 2025 09:34 AM

Re: Connecting amazon basics smart plugs via Alexander to My sky wifi

Thanks for your reply. I have a white one and have heard you can lower the security level to connect 24ghz gadgets to connect.  Is this safe and can I reset higher security afterwards if it works.

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