Connected wifi but “no internet”

[RebeccaScott76]

Hi,

Today my wifi connection has suddenly dropped from both my phone and laptop. The wifi hub max device is showing a constant white light and the service checker shows that we have no issues in the area. When I try to connect to the wifi on a device I keep getting directed to a "Gateway Login"- I have tried the suggested username/password as seen on other forums here but nothing will let me login. Please help!  

[Greenfingers001]

vHi there @RebeccaScott76 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @RebeccaScott76 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks