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Discussion topic: Connected to broadband router but no WiFi

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This message was authored by: Ali87

Message posted on ‎06 Sep 2024 11:42 AM

Connected to broadband router but no WiFi

Run service checker and says all good in my area but loads of us have no WiFi. Bad mobile reception area so can't work and no TV as Sky glass

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎06 Sep 2024 12:52 PM

Re: Connected to broadband router but no WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Ali87  In the service checker can you also click on broadband to see what this test shows please.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Ali87

Message posted on ‎06 Sep 2024 12:57 PM

Re: Connected to broadband router but no WiFi

All checks done. All saying fine. Spoken to Sky and despite this affecting a lot of East Sussex they quoted me an engineer visit on 17/9 under WiFi guarantee - horrendous guarantee if it takes 11 days! Orange light on hub under voice. I have disconnected for half hour and not resolved it. No TV, unable to work, horrendous customer service from sky 

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