Connected devices

[Steve+407]

Hi everyone, 1st ever question on here.  I have the 39mbs broadband, speed to the router is 39mbs.  I have 21 devices connected via wireless (mainly Alexa). The speed has dropped to 2mbs at the device so internet is slow and streaming is painful.  Any suggestions as to what speed I should upgrade to bearing in mind the financial difficulty most of us are having. 

[mae-3]

@Steve+407 

Alexa systems don't take an awful about of bandwidth and it does sound like you have a fault. Use the Sky App to run a broadband line test which will allow you to book an engineer to investigate if it finds a fault.

[Steve+407]

@mae-3 

hi, thanks for the comment, I have run the Sky system test several times and it say all is well.  All the devices show as good.  sky support also ran tests and confirmed no faults were with the system.  They recommend I hard reset the router to disconnect everything and add only what I need. However, 15 devices are Alexa, then 2 iPhones, 2 laptops, and finally 2 smart TVs. 

[Chrisee]

@Steve+407 having 21 devices connected to a Sky hub at once is not an issue in itself. I normally have a few more tgan thst networked on my Sky hub.

However how much bandwidth each device can acess depends on two things firstly if connected by wifi is the strength of the signal which will depend on the layout and construction of your home and the level of interference you experience. Sky guarantee 3Mb/s in every room if you buy their Boost bundle.  

The other factor is contention, your 39Mb/s connection at the hub equates to roughly 35Mb/s to be shared by all of your devices after accounting for network overheads. So if your 2 TVs are both streaming HD video which uses roughly 10Mb/s each there is only 15Mb/s left for all of your other devices. A single UHD video stream can easilt use 25Mb/s and can take virtually all of your bandwidth..

While 40Mb/s was ample for most family homes 10 years ago now with many more apps needing bandwidth like Zoom, streaming services like Netflix, games updates running to 20GB or higher etc etc 100Mb/s is quite easily used by 2 or 3 people. Full fibre which offers speeds up to 1 Gb/s is now available to some 75% of addresses thst solves the problem unless that is you are in the 25% left.