Connected but no internet or light

[Thackeroy]

My Internet says it's connected but no Internet, there's no green or orange light on the router only the light indicating it's powered on, reboot made no difference, this happens almost daily at this point.

[cookiemonsteruk]

@Thackeroy 

Which router do you have?

[Thackeroy]

I don't know, whatever they gave me, this is what it looks like 

[cookiemonsteruk]

@Thackeroy 

Yikes. Thats a dinosaur 

Could you post your router stats when the light is green

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

However i think its time to request a new router

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland