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Discussion topic: Compensation

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LucyStar37
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This message was authored by LucyStar37 This message was authored by: LucyStar37

Compensation

‎02 Dec 2023 12:49 PM

No broadband between 4th November and 17th. Understand there is compensation at £9+ per day. How do I go about claiming this please? 

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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Compensation

‎02 Dec 2023 12:54 PM

Posted by a Superuser, not a Sky employee. Find out more

You shouldn't need to: https://www.sky.com/help/articles/auto-compensation

I am just another Sky customer and my views are my own
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Daniel0210
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Re: Compensation

‎02 Dec 2023 01:02 PM

Posted by a Superuser, not a Sky employee. Find out more

@LucyStar37 
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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