HI all, I have had a failed and very delayed broadband installation. Been going on since January 25. Its finally resolved and I was told by the helpful call handler that if I wanted the compensation in my bank account instead I had to wait until I received my confirmation email of the complensation then call customer services back and they will arrange to transfer the cash to my bank.
So I did,
I called today and spoke to an overseas agent who was very unsure and kept me holding for over 15 minutes and he came back and said I had been misinformed and I could only have the money to my account if I was closing the account and there was a credit balance. I tried to challenge this and asked him to check again as I have seen on forums etc online that this is not true. He pretended he couldnt understand me and after a futile 20 mins I ended the call.
Has anyone else had this issue - I honestly cant face calling Sky again its awful and time consuming and the IVRs are just misleading and drive me crazy. Help anyone?
