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Discussion topic: Company website being blocked by Sky ISP

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This message was authored by astronhealth This message was authored by: astronhealth

Company website being blocked by Sky ISP

Hi,

 

Our company website (Removed) is currently being blocked by Sky ISP.

 

It is a secure and compliant web application which has been classified as safe by VirusTotal, Cloudflare, Norton etc.

 

I'd appreciate if it could be reviewed and unblocked by Sky, as we have users complaining that they cannot access the website. We are not aware of any other ISPs who are blocking the site.

 

Many thanks!

 

Moderator note: Removed third party link

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Company website being blocked by Sky ISP

Posted by a Superuser, not a Sky employee. Find out more

@astronhealth 

 

That URL doesn't load for me on BT Broadband (Chrome browser on Android)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Company website being blocked by Sky ISP

Posted by a Superuser, not a Sky employee. Find out more

@astronhealth 

 

This site can’t provide a secure connection

 

astron.health uses an unsupported protocol.

 

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Company website being blocked by Sky ISP

Posted by a Superuser, not a Sky employee. Find out more

@astronhealth 
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chrisee This message was authored by: Chrisee

Re: Company website being blocked by Sky ISP

Posted by a Superuser, not a Sky employee. Find out more

@astronhealth as @TimmyBGood it looks like an issue with your site but if you think it is OK after speaking to your service provider email the address in this link 

 

https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly

 

Which goes tomthe third party who catagorise sitescfor Sky.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
astronhealth
Topic Author
This message was authored by astronhealth This message was authored by: astronhealth

Re: Company website being blocked by Sky ISP

Thanks @TimmyBGood ,  @Daniel0210 , @Chrisee .

 

It definitely has a valid SSL certificate, and looks like a blocking/filtering issue. (If you try and view using your phone's mobile data with any other ISP, it will work)

 

Thank you for the link @Chrisee, I will raise a ticket there!

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Company website being blocked by Sky ISP

Posted by a Superuser, not a Sky employee. Find out more

@astronhealth wrote:

 (If you try and view using your phone's mobile data with any other ISP, it will work)


Nope, but I'm using BT Mobile (so probably also blocked on EE)

 

Personally I'd suspect something in the SSL configuration.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Scopeout This message was authored by: Scopeout

Re: Company website being blocked by Sky ISP

Hi

 

Did you ever manage to resolve this? We are now in the same predicament with out website (removed)

 

It is now clear on virustotal however the Sky ISP is still blocking and many customers cannot access. We are a small marketing agency and this is detrimental to our small business. 

 

I have now emailed My Sky twice and even though it says someone will respond within 24hrs I've had no response. The only other ISP still blocking the website is Virgin which I am also trying to contact. 

 

Anyone's help would be greatly appreciated.

 

MODERATOR NOTE: Third-party content removed.

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