Company website being blocked by Sky ISP

[astronhealth]

Hi,

Our company website (Removed) is currently being blocked by Sky ISP.

It is a secure and compliant web application which has been classified as safe by VirusTotal, Cloudflare, Norton etc.

I'd appreciate if it could be reviewed and unblocked by Sky, as we have users complaining that they cannot access the website. We are not aware of any other ISPs who are blocking the site.

Many thanks!

Moderator note: Removed third party link

[TimmyBGood]

@astronhealth 

That URL doesn't load for me on BT Broadband (Chrome browser on Android)

[TimmyBGood]

@astronhealth 

This site can’t provide a secure connection

astron.health uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

[Daniel0210]

@astronhealth 
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

[Chrisee]

@astronhealth as @TimmyBGood it looks like an issue with your site but if you think it is OK after speaking to your service provider email the address in this link 

https://www.sky.com/help/articles/sky-broadband-shield-sites-not-filtering-correctly

Which goes tomthe third party who catagorise sitescfor Sky.

[astronhealth]

Thanks @TimmyBGood ,  @Daniel0210 , @Chrisee .

It definitely has a valid SSL certificate, and looks like a blocking/filtering issue. (If you try and view using your phone's mobile data with any other ISP, it will work)

Thank you for the link @Chrisee, I will raise a ticket there!

[TimmyBGood]

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@astronhealth wrote:

 (If you try and view using your phone's mobile data with any other ISP, it will work)

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Nope, but I'm using BT Mobile (so probably also blocked on EE)

Personally I'd suspect something in the SSL configuration.

[Scopeout]

Hi

Did you ever manage to resolve this? We are now in the same predicament with out website (removed)

It is now clear on virustotal however the Sky ISP is still blocking and many customers cannot access. We are a small marketing agency and this is detrimental to our small business. 

I have now emailed My Sky twice and even though it says someone will respond within 24hrs I've had no response. The only other ISP still blocking the website is Virgin which I am also trying to contact. 

Anyone's help would be greatly appreciated.

MODERATOR NOTE: Third-party content removed.