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Discussion topic: Collecting the broadband instead of delivering it

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This message was authored by Alelsheikh This message was authored by: Alelsheikh

Collecting the broadband instead of delivering it

Hello dear,

 

can I collect my broadband instead of waiting for delivery?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Collecting the broadband instead of delivering it

Posted by a Superuser, not a Sky employee. Find out more

@Alelsheikh 

Hubs are delivered if an engineer is not required. You can't collect it from somewhere. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chrisee This message was authored by: Chrisee

Re: Collecting the broadband instead of delivering it

Posted by a Superuser, not a Sky employee. Find out more

@Alelsheikh assuming you sre talking about the Sky hub these are sent by post to arrive a couple of days before the service goes live. If the packet cannot be delivered the postman should leave a card telling you where you can collect it from. Royal Mail dont give the option of collection until after the first delivery attempt.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Collecting the broadband instead of delivering it

Posted by a Superuser, not a Sky employee. Find out more

@Alelsheikh 

 

Note it's not possessing the ISP router which enables broadband at the address: it's the work which is booked by the ISP for the network maintainer (Openreach/OpenEIR) to carry out that does this.  Having a router earlier doesn't get you a connection quicker.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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