City fibre can’t complete install due to crushed cable ducting

[jeremy.stevens]

We had City Fibre out to our new house on Wednesday to connect us to fibre broadband, the install couldn't be completed because they said that Virgin has crushed the City Fibre ducting when they installed their own ducting, we have now been told it could take up to 18 days for the ducting to be fixed and for us to be connected. In the meantime I need to work from home next week and barely have 3G signal on my phone, no way I can work from home. Any advice on how I can accelerate the work that needs to be completed?

[GD1]

@jeremy.stevens  In short working from home gives you no greater priority than anyone else in this situation, if CF say 18 days, it's going to be 18 days at least.

[TimmyBGood]

@jeremy.stevens 

In comparable circumstances a resolution from Openreach (who operate the national network which the vast majority of Sky Broadband customers use) might take months. CityFibre at least has the advantage of on average much more recent infrastructure and far fewer circuits to maintain.

[JimM1]

@jeremy.stevens Does your old Broadband connection stop you from working at home, no difference as you don't have fibre upgrade as yet unless you have nothing at present!

[jeremy.stevens]

Hadn't thought of that, there's no dish here and I'm not sure the previous owner had any internet but I will explore that with Sky. Thanks. 

[Chrisee]

@jeremy.stevens Sky dont use satellite for broadband. If you have just moved in you will have to wait on CF. Unfortunately these issues do happen you are unlucky that is your address that is affected.

[TimmyBGood]

@jeremy.stevens 

Sky has never been a satellite ISP.  Its dishes are television reception only with no uplink capacity: internet requires two-way traffic.

These days Starlink is the only such service worth considering (much as it pains me to say so)

[jeremy.stevens]

Spoke to sky again today, they advised that once the old broadband connection had been stopped when the previous resident moved out of the house, BT won't reinstate it

[Chrisee]

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@jeremy.stevens wrote:

Spoke to sky again today, they advised that once the old broadband connection had been stopped when the previous resident moved out of the house, BT won't reinstate it

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@jeremy.stevens that is normal hence why I said you will have to wait on CF. In theory you could cancel with Sky and order from an ISP like EE who only use the Openreach network but given the normal 2 weekd leadtime and the risk that the Openreach connection may hit a snag it doesnt seem sensible.