Cheaper broadband on universal credit

[Alexander161]

I have heard that if you are on Universal credit, you can get broadband cheaper. Also I am waiting for a refund due to my broadband being slow for weeks

[Daniel0210]

@Alexander161 
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number.

Sky Broadband Basics costs £20 a month for 24 months. It includes:

Full Fibre: Sky Full Fibre 75 or 150; or
Part Fibre: Sky Broadband Superfast 35 or 80; or
Copper: Sky Broadband Essential Plus, if fibre broadband isn’t available where you live.
and; the Sky Talk Pay As You Go tariff (ie: all calls are chargeable).

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
The linked Sky mobile deal is only for 12 months.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

[TimmyBGood]

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@Alexander161 wrote:

Also I am waiting for a refund due to my broadband being slow for weeks

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Have you made a claim under the appropriate scheme?

https://www.sky.com/help/articles/sky-broadband-speed-guarantee