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Discussion topic: Charge

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This message was authored by Pamelaa This message was authored by: Pamelaa

Charge

I signed up to the £23/month broadband offer and in on my second month was charged £41.40 with no explanation. Has this happened to anyone else?

thanks!

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Charge

Posted by a Superuser, not a Sky employee. Find out more

@Pamelaa 

Just to make you aware your first couple of bills are generally higher, basically due to the dates they cover (over the usual 28 days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check out your future bills to see if they reflect the amount you were expecting. Also see these links

https://www.sky.com/help/articles/understanding-my-bills

and

https://www.sky.com/manage/bill/future


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Pamelaa
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This message was authored by Pamelaa This message was authored by: Pamelaa

Re: Charge

Thanks!

 

This message was authored by Eeeps This message was authored by: Eeeps

Re: Charge

If you sign into your account you can see what your future bills are going to be.

Hopefully this will put your mind at rest.

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