Changing from Sky to another provider

[stephen126]

Hi, wonder if anyone can help. Having difficulty getting hold of Sky, they do not accept emails and on line chat not working. 

I am a Sky TV and Mobile customer and have been for many years. Decided to take on Sky broadband at end of BT contract, so we have the complete package. We also included a talk package because we need the land line phone. It was connected up, a few hiccups  but nothing drastic. During the 'cooling off period' we gave the broadband a good test.  Not impressed. It was slow, we have never had 'buffering' but we were experiencing it now. Everything was taking a little longer to load and films were stopping and starting, there were lots of niggles. Phone line worked OK. The internet was slower than the TV, pages would not open or took for ages to download. I work from home and opening large drawings or documents and joining Zoom type meetings was hopeless, so I found another provider ( local company, TrueSpeed, that have installed all their own cables etc in the area and offer speeds of minimum 150 upto 600 ) and they advised Sky we were leaving. No problem, had all the usual emails and calls from Sky 'why are you leaving' , ' here is a better deal' . I fully explained all the reasns for leaving,  plus the speeds promised were not being attained. Sky accepted it all and apologised. So the reason for this post ( sorry it was a bit long winded)  it looks as if we will lose our land line number when Sky cut us off. We need to keep the number. Who can we contact to make sure Sky allow TrueSpeed to take on the land line number. TrueSpeed have advised Sky can be difficult regarding this. 

[Chodley]

You'll almost certainly need to call Sky and persevere through the IVR. Just don't choose anything and you'll probably get to a human.

[mormegil]

Nothing sky can do to transfer the number if the new provider have not requested it

if the have arranged a transfer or one touch switch then it's fine, 

with one touch switch there are hundreds of providers that have signed up to use it

transferring away is controlled and request by your new provider you you need to ensure they have placed your order correctly

[JimM1]

@stephen126 When did you cool down period end when you transfered all to the new provider and let them OTS you, sky setup of the landline from your previous BT contract is that correct!