Changes to security on Sky Hub on 31st December 2025

[Promise]

I received an email a couple of months ago about some changes to security on Sky Hub which take effect on 31st December 2025.

There is a link to click which should tell me what I need to do, but it doesn't seem to work.

I don't know what I have to do to continue to get updates and service to my Sky Hub after 31st December 2025, and I can't find any contact telephone number for Sky to help me.

Does anyone know what I need to do, or who I can contact for assistance?

Thaks

[Daniel0210]

@Promise 

The link worked for me back in February and had a new hub within a couple of days. Perhaps the link has expired.

To call Sky to arrange a new hub dial 150 (free) from your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[Promise]

Thanks Daniel

[caesarome]

@Promise 

Is this link working for you:

sky.com/skyhuboptions

[Promise]

Hi

Thanks that link worked and Ihave ordered a new hub.

Thank you both for your help.