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Discussion topic: Changed to new white hub but slow in one room

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This message was authored by Logakk This message was authored by: Logakk

Changed to new white hub but slow in one room

Recently changed to new white hub and all rooms fine except one. Issues include: 1. Desktop can't locate network. 2. Xboxone is slow playing games online and if try to watch YouTube it is slow loading. All items in same room upstairs on opposite side of house to where router is. All other devices in house work fine. My Internet on my mobile also seems slow in this one room.
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This message was authored by Bertie66 This message was authored by: Bertie66

Re: Changed to new white hub but slow in one room

I've just joined sky with the white hub I'm having the same problem only been a couple of weeks not happy about this situation still waiting for answers
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Changed to new white hub but slow in one room

Posted by a Superuser, not a Sky employee. Find out more

@Logakk 

Sounds like you need a booster. If you have Sky Max or Sky boost with Sky then you can claim one for free otherwise you'd need to pay for the subscription or source a 3rd party option.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Logakk
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This message was authored by Logakk This message was authored by: Logakk

Re: Changed to new white hub but slow in one room

Got booster and it is better in the upstairs room and shows on the desktop now. 

This message was authored by SLoxk This message was authored by: SLoxk

Re: Changed to new white hub but slow in one room

I have been having this issue too

This message was authored by Chrisee This message was authored by: Chrisee

Re: Changed to new white hub but slow in one room

Posted by a Superuser, not a Sky employee. Find out more

@SLoxkWiFi in each home is different depending on layout, type of construction and level of interference there is no one size fits all solution. So you may need an extender which come as part of the WiFi Max bundle. Alternatively you can buy your own kit like a Whole Home WiFi set up or powerline adapters that use your homes mains wiring to carry the data. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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