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Discussion topic: Changed to Sky max hub but I am having trouble getting my smart plugs to connect

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This message was authored by: SteveR4

Changed to Sky max hub but I am having trouble getting my smart plugs to connect

Smart plugs won't connect to my Sky max hub. Need 2.4ghz to connect. How can I do this on my hub?

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This message was authored by: TimmyBGood

Re: Changed to Sky max hub but I am having trouble getting my smart plugs to connect

Posted by a Superuser, not a Sky employee. Find out more

@SteveR4 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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