0

Discussion topic: Changed mind to cancel

Reply
This message was authored by shamusy This message was authored by: shamusy

Changed mind to cancel

Hi all,i am in the middle of cancelling sky broadband and going to Bt,had dates when switching over etc (approx 2-3 wks time).

But ive changed my mind,how to i say i want to stay /upgrade etc and cancel starting with Bt??

Thanks

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Changed mind to cancel

Posted by a Superuser, not a Sky employee. Find out more

@shamusy 

Firstly you need to call Sky asap and cancel the cancellation. Hopefully the process is not too advanced already. Cancelling cancellations has been known to be problematic. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Changed mind to cancel

Posted by a Superuser, not a Sky employee. Find out more

You would need to call Bt to cancel and move to them if you have signed up and been given a date your broadband was due to be switched to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Highlinder This message was authored by: Highlinder

Re: Changed mind to cancel

Posted by a Superuser, not a Sky employee. Find out more

@caesaromeWhen I was moving from BT to Slky in the last few days, BT called me and offered me a deal and said they could stop the move. So with @shamusy  case I would give Sky a call and they can then stop this transfer as they still have the live service. If they can't then it would be a call to BT.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Chrisee This message was authored by: Chrisee

Re: Changed mind to cancel

Posted by a Superuser, not a Sky employee. Find out more

@shamusy this is Ofcom's page on the subject https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switchi...

 

As you will see at the bottom of that page you have up to 14 days after the switch happens to cancel the switch without charge so it is not too late.

 

Call Sky and tell them you wish to stick with them - its their job to action your decision in this case and they tell BT. Hopefully Openreach, who do the actual work in switching  don't mess up.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion