Change of broadband from copper wire to full fibre

[Andrewlord]

I've changed my broadband from sky's copper wire to sky's full fibre broadband recently (early June). Now I can't connect my new broadband router to the my sky app. I was wondering if anyone can help me out. I'm still at the same address so that's not an issue

[JimM1]

@Andrewlord Did you just put the sky max hub onto the connection! Also try the link below for the app!

Sky WiFi Max features missing from My Sky app | Sky Help | Sky.com | Sky Help | Sky.com

[Andrewlord]

I know an engineer came out to fit the hub max! Ever since when I go to product settings it says I have no products with sky! The old WiFi router is on its way back sky, so unsure if that's having an effect

[JimM1 · Accepted solution]

@Andrewlord You need to call sky, looks like you have an account issue with your Max product and only sky can sort that out for you!

[Andrewlord]

Thanks for your help!

[JimM1]

@Andrewlord You could also have a look at this link.

Finish setting up your Sky Max or Gigafast+ Hub | Sky Help | Sky.com | Sky Help | Sky.com