Change me boardband deal

[yawenxi]

Hey,

I have realised that my home broadband Deal's price will be increased in April 2024 and I would like to change to a new package, the 145Mb/s Ultrafast Broadband - 28 per month.

I can't change the deal through my account, and there is only an upgrade option instead so I would like to know if someone from customer service can help me change my deal manually?

Thanks 

[Highlinder]

@yawenxi  You would need to call to discuss your account with Sky in changing the package you are on.

[TimmyBGood]

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@yawenxi wrote:

I would like to change to a new package, the 145Mb/s Ultrafast Broadband - 28 per month.

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If that's a substantially discounted 'new customer' price (as it appears to be) then it may well not be available at the same price as an upgrade from an existing subscription.