Change Install date

[Keef+Chef]

I have signed up for the Fibre Broadband and Phone service, they don't give you a date to select during the sign up process and was given the 14th August.  I want the date changed to the 17th August as I work from home so don't want a change over on a day I’m working,  so I wanted my broadband install and tel number ported on the 17th August.

I saw a link 

https://www.sky.com/help/articles/changing-start-and-end-dates-change-activation-date#need-to-resche...

And updated details to the 17th but got a text for install on the 15th Aug now. How do I get in touch with the provisioning team to make updates as I want a smooth swap over from my current provider.

I called Sky, there is long queues and they say cannot be re booked in at the moment,

Any help is appreciated.

[GD1]

@Keef+Chef  You'll need to call Sky and remain in the queue

[Keef+Chef]

Hi 

Just to confirm have called sky for the 2nd time as the first call has failed to change the install date. Only asking to delay and install, 2nd agent thinks can be changed nearer the install date, but not reassuring.

Sad to say will probably need to cancel the install and stay with current provider or find another.

[TimmyBGood]

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@Keef+Chef wrote:

Sad to say will probably need to cancel the install and stay with current provider or find another.

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Staying with the current provider is the only way to guarantee no break in service: switching always carries a degree of risk that something will go wrong, and inflexibility due to the involvement of Openreach in the process.