Cant turn off Broadband Shield

[shaunc1988]

Hey, so im a new customer to Sky and i have the Sky max package and im unable to turn off the broadband shield. The shield is preventing me from access stuff for my work so i need it turned off. When i go to the shield page to try turn it off i can can see the setting for a split second before it gives the error message "we're sorry - there has been a problem please try again" 

[Chrisee]

@shaunc1988 Inhave escalated your post to the Sky team who support the forum.  It maybe tomorrow g]before they pick it up but when thry do they will invite you onto a chat through the forum where a chat icon will be added.

[shaunc1988]

Any update on this still not heard anything yet?

[angryBea]

I have the same problem!. I can not even book ticket from the website that i always use. before I was with Virgin and no issuse.

I sent email to sky and I go reply  with the link how to use Shield.. when i mentioned that i can not even log in !!! what the hell... this company  is one of the worst;/ 

also no live chat. another uselles chat boot.

[shaunc1988]

I got it sorted, i called up and the advisor was able to turn it off from thier end so my laptop works now