YouTube and Google Play not working. Worcestershire. known sky issue

[Daveyboii570]

Same in walsall reported to sky 7 days before anyone will look at it maybe longer report to sky the more people who contact with this issue the more chance we have of getting it sorted sooner.

[JimM1]

@Daveyboii570 Got your message and replied on it so you know!

[SmashGBR]

Fairly sure it's a DNS issue.

That's what happens when they won't let us set our own DNS settings in their hub! Well I've got the Sky Hub Max, not sure about older hubs...

[JimM1]

@SmashGBR All the same for every sky hub NO DNS need it for all the sky controlled filtering, you need your own hub to sort out and do DNS, but nothing stopping you if the device allows you to put DNS setting's on it, 8.8.8.8 or 1.1.1.1.

[lettice]

I have reported this issue to Sky in our Superusers closed forum area.

Hopefully from that Sky will resolve it soon for those having this issue.

Will mark this as the answered post for now, until Sky or any update comes to light.

[Mark591]

Hi,

Since yesterday, I've been experiencing issues when using Wi-Fi. YouTube Shorts stop playing after a few seconds, as if they're buffering, and the video doesn't resume. Additionally, l'm unable to install or update apps from the Google Play Store while on Wi-Fi.

However, everything works fine when I switch to mobile data.

I've already tried resetting the router and turning it off and on again, but that didn't resolve the issue.

Any help would be greatly appreciated.

Thanks,

[J-ALLEN]

I've had exactly the same problem the last few days,not been resolved yet.

[J-ALLEN]

I'm having same problems as well and have reported it,walsall area as well.

[JimM1]

@J-ALLEN @Mark591 Please read the marked answer!

[tdsmirhj]

Happening to me too last few days. Shropshire / West Midlands 

[scwot]

This issue was back in January and as far as I remember was a server issue with sky. Using a VPN while they sorted it was the only workaround.

[Jforrest1993]

YouTube videos not buffering most of the time through wifi started yesterday the 28th - surprise surprise live in Walsall/ Cannock area... switch to mobile data and no issues whatsoever. Recent Sky glass and full fiber user was thinking could've been that but suddenly started being a problem yesterday and until then had been great. Glad to have found this thread!

[Benired]

Exactly the same here and glad I found this thread. 

Lichfield area and haven't been able to watch Paramount+ since Thursday. 

[Graemeppp]

Same issues in the Mid Wales and Shropshire area

[Xplodzion]

SAME issue in Walsall area, I was setting up my mums new tablet at the time and no matter what I did, the play store wouldn't download or update anything, I wasted hours trying to fix it and now I know it's nothing to do with the tablet or Google.

Thanks for wasting hours of my day Sky!