Cant connect

[Razgrad]

I seem to have internet but when I enter some websites it does not log in. When I try another website it connects without any problems, for example when I try tui.com it takes 40 seconds to connect to the site.

[Highlinder]

@Razgrad  Have you just joined Sky recently?

[Razgrad]

yes 2 weeks ago

[Highlinder]

@Razgrad  Have you changed the broadband sheild setting in my account under the broadband & talk tab from the default of PG13.

[Razgrad]

i havent change anything can you please help me on this matter how i can do it

[Highlinder]

@Razgrad  If you login to my account and follow what I put in the last reply it should let you change it to see if this solves your issue.

[Razgrad]

hi Just i change to the suistable for all ages should be work will see