Cant access the internet while in games

[Kadir1]

So I bought the skyhub broadband and it arrived very quickly but the problem is it is very good on the mobile phones but when it comes to my computer it is not working I dont understand.I have tries every games every different situations on the computer system but it never fixed. I mean ı've got the internet on my computer with the cable bur I cannot use it for the games etc. It is just second day with the max broadband

[Chrisee · Accepted solution]

@Kadir1 check the setting of Sky's parental control system BroadbandShield as by default it is set to Age 13 shich may restrict certain games with a higher age rating. The account holder can change setting the logging on to the My Sky app or web site and going to Product Settings.

[Kadir1]

Thanks for the advice but I really tried everything like I am fed up,it is feel like giving money for free and they dont even sent you a email or something. But thanks for the advice.

[Alinah]

Check below mentioned points - 

Check your network hardware
Check your router
Check your device: Restart your device or switch between Wi-Fi and mobile data.
Check your connection
Check your settings
Check your software
Contact your ISP: If you suspect your account has been blocked, or if you're still having trouble, you can contact your internet service provider for further assistance