Cant access broadband shield

[Shaunawhit8e]

An engineer came yesterday to fit a new hub, the visit hasn't been ended on my account so I can't access broadband shield to turn off restrictions any help appreciated 

[Highlinder]

@Shaunawhit8e  Is this still the case this morning?

[Shaunawhit8e]

Yes it is 

[Highlinder]

@Shaunawhit8e  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Shaunawhit8e  an invite to chat.