Canon MG3650S printer won't connect to Wifi

[WilkoPaul]

Hi, I originally had a sky hub when I originally connected my canon mg3650s printer to through wifi worked fine. I've recently received at sky hub max router which will not connect to! 6 hours later put my old router back on and the printer connects, as I need it for work.. I'd upgraded to ultra fast Internet so I'm a bit disheartened as sky arnt really helping, any help in simple terms would be gratefully received thank you.

[jamesn123]

Hi @WilkoPaul 

I would note that the printer is approaching 10 years old now so its possible it does not like the WiFi 6 features of the newer Sky hub.

You can try and get it to connect by temporarily switching off 5ghz for the router in the My Sky app, then seeing if the printer will connect to a 2.4ghz only signal.

[WilkoPaul]

Hi 

Thanks for your reply, how do I turn it off please?

[jamesn123]

@WilkoPaul 

Go to the My Sky app, go to the Max Hub's settings, click on Advanced Settings, click on the Disable WiFi button, dismiss the warnings that come up and you will see two controls, disable the 5GHz band.

[WilkoPaul]

Fantastic that works, thank you so much.