Cannot sign up to sky tv for broadband

[chiara84]

Hello everyone!

I want to sign up for Boradband at my now house, where I will move on 20/08. When I try to create an account it gives me an error message concerning a server. I tired deleting cookies and cache but it didnt help.

[Highlinder]

@chiara84  Are you able or willing to give Sky a call to try and see if this is a better avenue to sign up for broadband?

[chiara84]

I tried calling a 0333 number but it asks for my mobile number assoiated to my account but I don't have one!

[chiara84]

I get this error when signing up: 

http://skyid.sky.com/signupeau/accountmanagement/7b613a2768747470733a2f2f7777772e736b792e636f6d2f6d7..." on this server.

Reference #18.1c93c817.1721987482.1e1b002

https://errors.edgesuite.net/18.1c93c817.1721987482.1e1b002

[cuke]

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@chiara84 wrote:

Hello everyone!

I want to sign up for Boradband at my now house, where I will move on 20/08. When I try to create an account it gives me an error message concerning a server. I tired deleting cookies and cache but it didnt help.

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Have you already got Sky BB? If so you'll need to request a home move ASAP to your new home over the phone. Just state home move when the prompt asks why you are ringing support.

[chiara84]

No I am a new client.

[cuke]

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@chiara84 wrote:

No I am a new client.

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Ok was just checking, thanks for replying.

[Highlinder]

@chiara84  Normally that message when you first call is if you are a Sky mobile customer. Is the question  saying " is this about Sky mobile " Just say no and it should let you go further.

[chiara84]

No, it straight away asks a phone number linked to an account. Probably cause I am not calling from alandline which I dont have. Can you give me a number that will let me talk to someone. I'm running in circles. This is not a good experience at all! (not blaming you, ofc!)

[Highlinder · Accepted solution]

@chiara84  You can find a number to call in the link below at the bottom of the page under " Need more help "

https://www.sky.com/help/home 

[chiara84]

I found the 0800 numb is working, I am talking to an operator. Thanks for your help!