I would like to formally raise my concerns regarding the Wi-Fi coverage in my home following the installation of my Sky Broadband service.
The router has been installed at the front of the property, which is causing significant connectivity issues at the rear of the house. My office is located in the back room, approximately 30 metres from the router, and the Wi-Fi signal in this area is either extremely weak or unavailable. In order to obtain even a minimal signal, I am required to move to the middle of the house, where I receive only one to two bars of coverage.
At the time of signing up for Sky Broadband, I specifically asked whether the router could be installed at the rear of the property to ensure reliable coverage where it is most needed. I was advised that this would be possible. I subsequently raised this issue again with both customer services and the cancellations team, who informed me that the matter would be resolved and that I would receive a call back on the 20th of this month.
Unfortunately, the router remains installed at the front of the property, and the issue has still not been addressed. I am extremely dissatisfied with how this has been handled, particularly as I made my requirements clear from the outset and was assured they could be accommodated.
I do not consider the current setup acceptable, as it does not provide adequate service in the area of the home where I require a stable connection for work purposes. I would appreciate this matter being resolved promptly without the need for repeated calls to customer services, as I have a very busy daily schedule and limited time to continue chasing this issue.
