Cannot contact Sky to report lines down since January 24th storm multiple times

[Patricia27]

We have no broadband since the January 24th storm due to the line severed by a fallen tree.We have tried eight customer service numbers  multiple times over the last six weeks and getting no response . I have also emailed to report the broken line and have no reply or acknowledgment of my email.

Impossible to contact Sky!

[Daniel0210]

@Patricia27 

Sky don't use email so that explains the no response.

There isn't 8 customer service numbers.

To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.