This discussion topic has been answered Discussion topic: Cannot contact Sky customer services at all - 28/04/25

This message was authored by: JayRS4 · ‎28 Apr 2025

What on earth is going on at Sky? I cannot contact any customer service number at all. How on earth can there be no way of contacting anyone today?!!

I'm a business customer with a broadband transfer supposed to be happening today. No one has arrived, no one has contacted us and we will be without broadband as our current provider is due to turn off services today and our business relies heavily on broadband.

Absolutely disgraceful.

This message was authored by: GD1 · ‎28 Apr 2025

@JayRS4 You've posted in a domestic customers community who won't be able to help with a business account.

Sky are aware there are issues with the phones this morning so you'll need to contact them later through the correct routes for a business customer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 · ‎28 Apr 2025

@JayRS4 You've posted in a domestic customers community who won't be able to help with a business account.

Sky are aware there are issues with the phones this morning so you'll need to contact them later through the correct routes for a business customer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Janet85 · ‎28 Apr 2025

It 2.12 and their cusomer service phone numbers are still not working - how can a major business like this [removed]. They still make you go through all the [removed] quetsions before they tell you

Moderator Actions: removed inappropriate language

This message was authored by: Daniel0210 · ‎28 Apr 2025

@Janet85

Im afraid you're just venting to fellow customers. I'm sure the relevant technical staff are on the case.m

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This discussion topic has been answered Discussion topic: Cannot contact Sky customer services at all - 28/04/25

Cannot contact Sky customer services at all - 28/04/25

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