Cannot connect to the Internet via WIFI or Ethernet. Sky app says there's nothing wrong.

[Marjid]

Cannot connect to the Internet via WIFI or Ethernet. Sky app says there's nothing wrong. There's an Amber light for Internet and Voice. Tried disconnecting and reconnecting the cable bit still hasn't turned on.

[cookiemonsteruk]

@Marjid 

Depending on how long its been like that it could be overnight maintenance.

You would need to call sky if the broadband isn't working by 08:00

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Crazywolfrider]

I am having the same issue in Bridgend area. Have tried resetting rougher and turning off/on but still get orange light. No mention on sky website. 

[Julierobbo7]

I am having the same issue in the Southampton area. It's behaving very strange and we can't even turn WiFi off and use 4G. Everything just says offline. Have tried to turn off/on etc

[Chrisee]

@Julierobbo7 & @Crazywolfrider if your hub is not connecting - internet light not green/white depending on the hub - connect to the My Sky app run the connection test to check if it tells you are aware of a fault affecting your line. If it doesnt give Sky a call lines are starting to open now.