Cannot connect to internet on my phonr

[Kathjarv53]

I cannot access the internet on my phone using the WiFi, I have to turn off the WiFi and use my data. I never had this problem with my previous provider.

[Lisa-P1987]

Hi there @Kathjarv53  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Kathjarv53 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks