Cannot connect on 2.4GHz band after splitting 2.4GHz and 5GHz bands

[ABitStressed]

New Canon printer, that must connect in via 2.4GHz. Tried numerous times to connect to WiFi router (tried WPS and manually entering router passcode) but no success.

Consulting this forum, it seemed the problem might be oversome by splitting WiFi bands and connecting selectively by 2.4GHz. Have successfully set ip the split frequencies with separate SSIDs.

But no equipment in the house will now connect on the new 2.4GHz network . Have tried by iPhone, MacBookAir, HP laptop and the Canon printer - each gives error message that it cannot join (even if located directly next to the router). The password I'm using is definitely right as I can check it on the 2.4GHz set up page by accessing the Sky Hub via the 5GHz network. It hasn't been changed and is still working with the 5GHz network.

Not sure what to try next.

[Highlinder]

@ABitStressed  Which hub do you have from Sky in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[ABitStressed]

@Highlinder thanks - it's Sky Broadband Hub 

[Highlinder]

@ABitStressed  Follow the steps in the link below and it should allow you to split the frequencies for your Wi-Fi and it also talks about naming them.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

[ABitStressed]

@Highlinder  Yes thank you, I'd already done that, following that exact link. Joining the new 5GHz band is no problem for phone / HP laptop / macbook. But none of our devices will connect to the 2.4GHz band - which is the only one suitable for the printer - all get "unable to join" error messages. 

[Highlinder]

@ABitStressed  If you want to start again with the process. You can press the re-set button on the back of the router for around 30 seconds and you can try again.

[JimM1]

@ABitStressed 

If all off your devices are connecting on the 5Ghz band and you are not having issues with them

then leave them there, seperation of the 2 band's is to try and get the printer onto the 2.4Ghz band

and printer's are one of the most/hardest devices on wireless WiFi to get working as the sometimes

just don't want to play ball......

[ChrisO2]

Hi there @Highlinder

I'm having the same kind of issue. Switched recently to Sky and now my Pixma G4511 wireless printer won't print. I'd like to try to set it to 2.4 GHz to see if that might help, as per the previous inquiry, but I can't find that setting in the Sky Hub Max menu. Is the option still available on the Sky Max Hub? I can't find it on the MySky app either - only the option to downgrade wifi security for all devices from WPA3-T (the default) to WPA3 or WPA2 (the printer's default),  which I'd rather not do. Is my printer incompatible with the Sky Max Hub? Grateful for any advice, thanks.

[Highlinder]

@ChrisO2  With older tech being connected to new tech unless you have something that is WPA3 needed then you are best to  use WPA2-PSK.

[ChrisO2]

Thanks for getting back to me so quickly @Highlinder 

Is it possible to set WPA2-PSK for the printer only, rather than for all of the devices?

I can't find that setting on the Sky Hub max or on mySky - am I missing something obvious?

Best wishes

ChrisO2

[Highlinder]

@ChrisO2  Not having used to the platform for the Max router on the Sky app. I am not sure if you can have it for just one device and it has to be for all.