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Discussion topic: Cannot connect a remarkable2 to wifi -

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This message was authored by JBomb569 This message was authored by: JBomb569

Cannot connect a remarkable2 to wifi -

I am trying to connect my reMarkable2 to the wifi without any joy...

Always get authentication failed when connecting...

 

I have turned on/off, rebooted, updated, checked the system but always getting that authorisation failed!

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Cannot connect a remarkable2 to wifi -

Posted by a Superuser, not a Sky employee. Find out more

@JBomb569Have you tried to split the Wi-Fi frequencies to see if it needs just the 2.4 GHz. Rather than it having both set together?



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This message was authored by Mr+Slant This message was authored by: Mr+Slant

Re: Cannot connect a remarkable2 to wifi -

It should work with a single 2.4GHz/5GHz SSID, however from a review :

 

The ReMarkable 2 connects to the internet via a dual 2.4GHz and 5GHz Wi-Fi radio; it uses that connection to interact with its companion apps and download software updates. Signal strength is weak, however, and the connection range falls a good 20 feet short of most phones. It struggled to connect to the network through a wall in testing, while the Galaxy S21 and iPhone 13 were both fine in this environment.

 

Edit - there's also reddit threads (amongst others) with people complaining about the same issue in the USA. Seems to be a common problem with the device.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Cannot connect a remarkable2 to wifi -

Posted by a Superuser, not a Sky employee. Find out more

@JBomb569You can split the Wi-Fi frequencies to try to see if it connects. This can be reversed if it does not work, use the link below to split the Wi-Fi frequencies.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 



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This message was authored by Chrisee This message was authored by: Chrisee

Re: Cannot connect a remarkable2 to wifi -

Posted by a Superuser, not a Sky employee. Find out more

@JBomb569 as @Mr+Slant says there are multiple on line reports of similar issues. Try again with a charger attached closer to the hub as it is a low power device so you need every bit of help you can get, once networked it should work without help.

 

As a last resort try a factory reset https://support.remarkable.com/s/article/Performing-a-factory-reset but note thecwarningscabout losing files stored onnthe device.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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