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Discussion topic: Cannot change my WIFI password

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This message was authored by AJL82 This message was authored by: AJL82

Cannot change my WIFI password

I have been following the instructions on the help guide to change my WIFI password but when I click "apply" the page then changes to "file not found" or "internet connection lost". When i log back in again the password has not been updated? How do I solve this? 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Cannot change my WIFI password

Posted by a Superuser, not a Sky employee. Find out more

@AJL82Which device are you trying to make this change with and how is it connected?

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AJL82
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This message was authored by AJL82 This message was authored by: AJL82

Re: Cannot change my WIFI password

I have been trying to do this on my mobile and also on my i-pad. 

I have even tried on my ipad with it using my iphone's personal hotspot but still not joy 

This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Cannot change my WIFI password

Posted by a Superuser, not a Sky employee. Find out more

@AJL82 

iDevices are known to have issues with the Hub settings. Do you have a non Apple device you can try? Ideally using an Ethernet connection. 

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
AJL82
Topic Author
This message was authored by AJL82 This message was authored by: AJL82

Re: Cannot change my WIFI password

Thanks for the tip, I will try using my laptop and an Ethernet connection 

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