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Discussion topic: Cancelling broadband due to vacating rental

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This message was authored by CJB2 This message was authored by: CJB2

Cancelling broadband due to vacating rental

Hi everyone. 

I am vacating my property at the end of April, Sat 27th.

When do I cancel my subscription & direct debit/payment?

 

Thanks

CJB

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This message was authored by caesarome This message was authored by: caesarome

Re: Cancelling broadband due to vacating rental

Posted by a Superuser, not a Sky employee. Find out more

If you are not in a contract the you need to give Sky 14 days notice so do not cancel your direct debit as it might be that after you leave there is a credit on your account that would need to be refunded back to which can't happen if the direct debit has been cancelled. They would then usually send it by cheque which might be tricky as you will have now moved so Sky would not know your new address.

 

You would also need to return your broadband hub once it has been cancelled so Sky usually sends packaging out near the end of the cancellation notice period of 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cancelling broadband due to vacating rental

Posted by a Superuser, not a Sky employee. Find out more

@CJB2  You need to give 14 days notice, but don't cancel your payment method as that could cause you more problems than answers 

 

any bills generated in the notice period need paying has normal with any corresponding credit for days beyond your termination applied to what would have been your next 

 

the dd is also required to refund the credit 


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