Discussion topic: Cancelled connection

This message was authored by: Misty010 · ‎14 Aug 2023

Renewed contract with Sky , to fibre , due to be connected 17th August , but now there is an issue , apparently with Open Reach, who can't provide connection. Why have sky sold me a service they cant provide ?

This message was authored by: Chrisee · ‎14 Aug 2023

@Misty010 simply because until Openreach worked out that they could not run a line Sky simply did not know your service wouldn't work. This happens very rarely and happens where running a line will be very expensive, is simply impossible or where the customer declines to have the work done which I assume does not apply here.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: TimmyBGood · ‎14 Aug 2023

@Misty010

If you put your address into the BT Wholesale Availability Checker, this may indicate what the issue is.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the first few lines below the speed table which are most likely to be useful.

Remove any personal information if you post the image.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Cancelled connection

Cancelled connection

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