Cancelled account 4 months ago. Still being charged

[Unadi]

I have a new provider who cancelled the Sky account in September 2022. I received a confirmation email from Sky at the time noting the cancellation. I continue to receive a bill each month and have been charged since then (now end Jan 2023).

How do I cancel and get a refund for the last 4 months? Thanks

[Daniel0210 · Accepted solution]

@Unadi 

Give Sky a call and use the email confirmation as evidence. They should be able to refund you in 3-5 banking days. 

[Unadi]

Thanks. Yes, I would phone them if I had a number that works. The 0818 numbers are not yielding an answer. I've sent a note via their Facebook messenger service. Fingers crossed. 

[Unadi]

Thanks. Yes, I would phone them if I had a number that works. The 0.8.1.8. numbers are not yielding an answer. I've sent a note via their Facebook messenger service. Fingers crossed. 

[Daniel0210]

@Unadi 

Are you in the ROI? That number is for Ireland customers. 

If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise use this link:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number. A lot of mobile networks include 01, 02 and 03 numbers in their inclusive minutes.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t like us typing the digits in full).

Like a lot of large companies nowadays any calls to Sky will start off automated but stay on the line and don’t hang up if prompted to. Also be aware the operating times of departments differs depending on the issue you’re ringing about.

[Unadi]

Thanks again. I'm not currently in ROI. If you know a relevant +3.5.3 number I'd appreciate it. 

[Daniel0210]

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@Unadi wrote:

If you know a relevant +3.5.3 number I'd appreciate it. 

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Where are you now? Where was your subscription based, UK or ROI? 

[Unadi]

I'm in Europe. Account is in ROI

[Daniel0210]

@Unadi 

You won't be able to call Sky Ireland from Europe. 

[Daniel0210]

@Unadi 

To see if they can help you (as you can't call), I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[TimmyBGood]

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@Unadi wrote:

I'm in Europe. Account is in ROI

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Non geographical numbers typically cannot be dialed from outside the country in which the number is based.

[Unadi]

Thank you 🙏🏼 

[Unadi]

Thank you D 🙏🏼