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Discussion topic: Cancelled Sky Tv - now Sky Fibre Broadband is 2/3rds previous speed - what's happened?

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Emma1243
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Cancelled Sky Tv - now Sky Fibre Broadband is 2/3rds previous speed - what's happened?

‎24 Oct 2022 11:03 PM

We cancelled our TV packages but kept the Fibre Broadband - however since unplugging the SkyQ boxes on Saturday [as Sky want them posted back!] our broadband speed has reduced by 2/3rds and we are struggling to use it at all. Can anyone recommend anything to help? We have tried resetting the router and run all the usual tests etc 

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TimmyBGood
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Re: Cancelled Sky Tv - now Sky Fibre Broadband is 2/3rds previous speed - what's happened?

‎25 Oct 2022 10:51 AM

Posted by a Superuser, not a Sky employee. Find out more

@Emma1243 

 

That's almost certainly because your Q television boxes were acting as WiFi hotspots and working together with the Sky Hub to boost wireless coverage around your property.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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